A few kind words

I was recommended to use Michael by an associate of mine who I had not had contact with for some time due to my retirement. The recommendation proved to be most worthwhile as I found Michael and his staff excellent. This overall service backed up Michael’s understanding of the local market and combined with good communication excellent service and super results made the sale process straight forward. I was most impressed with his advice during the actual auction which resulted in a substantially improved sale price. This was a decision which may not have been made had an agent with less knowledge of the buyers been acting.

I first met Michael Harris in the purchase of the property almost a decade ago. At the time I found him professional and approachable and unlike other agents in the area. When it came time to sell, I didn’t hesitate in engaging Michael. He did not disappoint! He and his amazing team helped make the process as smooth as possible with excellent ongoing communication. I especially like Michael’s down-to-earth attitude and confidence in his campaign approach. My auction result was outstanding and with a happy vendor and buyer in the end, I can’t ask for more than that!

I couldn’t have been happier with Michael and his team at Raine and Horne Newtown, right from the start of the sales process I found them to honest, diligent and extremely helpful in securing the best possible price for my investment property. Not being based in Sydney anymore made it more difficult however the constant updates and flow of information from Michael and his team kept me informed throughout the process and at no time did I feel like I was being left out of the loop. I would highly recommend Michael, Karen and Melissa as they have exceeded my expectations and delivered a sales result I am very happy with.

We first met Michael when he was selling a unit above ours and we were immediately impressed with his understanding of the local market as well as by his friendly nature. The fact that he sold the identical unit upstairs for a great price in a relatively short time span impressed us enormously too. When the time came for us to sell our investment unit we didn’t hesitate in going with Michael, and his team. From the beginning we found Michael very professional and credible, instilling us with confidence that he could achieve our desired sale price in the timeframe we needed. Michael and his team were very efficient and obliging in maintaining communication with us, always following up immediately with whatever they said they would do, keeping us informed all the way through, and we found their regular inspection reports and local market comparisons very useful. We followed Michael’s recommendations to sell by private sale rather than by auction, and to renovate and style the unit prior to market instead of selling it like it was, this, together with a quality online presence, proved sound advice and after a successful sales campaign we were thrilled a short time when Michael called to say he had sold the property for our desired price. Michael’s thorough knowledge of the local market, his experience and negotiation skills were invaluable. They couldn’t have done it any better! We would have no hesitation in recommending Michael and the team at Raine & Horne Newtown to any prospective vendors.

Michael Harris and his team on our property, Karen Shepherd and Melissa Grose, were at all times utterly professional, warm and friendly, and completely straightforward. Our property had a ton of extra press and even appeared on the TV. When we needed last minute painters and cleaners Melissa provided immediate contacts and the jobs were done quickly and efficiently. We had met Michael around the place as well as a lot of other agents, and we would not choose anyone else, he is the best.

Just a quick note to thank you for your professional approach to selling my house at 18 Kingston Rd Camperdown. It was a pleasure to do business with you and your team. I would also like to thank Melissa, Vivienne and Karen who were kind and helpful through the entire process. Thanks to all, from Bernie.

Michael Harris and his assistant Melissa were very helpful in preparing (quick but impressive touch ups) and selling our place in Newtown. Michael communicated with us regularly with what was happening and we got a sales result over our expectations.

Michael Harris and his colleague, Melissa Grose, at Raine and Horne Newtown, made the process of selling our Newtown studio stress free and the sales result was excellent.

Dealing with Michael made selling our apartment easy. He kept us informed at every step and his industry knowledge led us to a favourable outcome. We would not hesitate recommending Michael Harris to anyone wanting to buy or sell real state.

We have been buyers and sellers in the Newtown/ Enmore market since 2012. Michael Harris is by far the best agent on all counts. He knows the market thoroughly; he has total credibility; he is professional; he is backed by a loyal and smart team; and he follows through and delivers. We are very pleased with the results he obtained for us. Great job!!

I never realised just how much work actually goes into selling a place. From photo’s to signboard, to website, to open homes to follow up and negotiation with potential buyers, to comprehensive reports on the campaign performance. Michael Harris and his team are extremely professional and make you feel at ease and confident in what would otherwise be very stressful situation. I had a great result and couldn’t be happier – Highly recommended.

We were delighted with the service and regular communication provided by Michael and his Team at the office regarding the sale of our property. The property had been taken to auction by another Agency before Christmas but attracted nil buyers. Michael achieved 13 contracts and 6 attended the Auction to produce a sale above reserve price. Perhaps the best outcome of the process was the consistently high level of communication to reassure us as owners. This amounted to daily phone calls and emails. His entire staff team were extremely professional, courteous and anticipated needs exceptionally well. We would return to Michael for our next sale without hesitation.

Michael seems to have an almost supernatural ability to be everywhere at once, whilst at all times remaining calm, calming, courteous and crisp in all his communications. He also happens to be the best dressed realtor in Australia. He and his team were very professional. Together they guided us step by step through what many find a stressful experience in a relaxed way … and somehow in the process managed to get us a price that well exceeded our expectations. We would recommend Michael and his team without reservation for any Inner West sale.

Michael Harris of Raine and Horne, Newtown was recommended by friends. At all times before, during and after the sale process we found Michael and his team to be very professional and responsive to us and our potential purchasers. Michael was always very approachable and appeared to have a ‘down to earth’ attitude to the market. We had no hesitation in giving complete trust to him in the whole sale process. We have absolutely no hesitation in recommending Michael and his team.

At the outset he clearly explained his strategy and made good suggestions for the campaign. We were kept fully informed about progress with regular updates and feedback from potential buyers after each viewing. In this regard we would like to mention Karen Shepherd who did a fantastic job during each viewing and for keeping us up to date during the process. The end result was well beyond our expectations and we are more than satisfied with the sale price that was achieved at auction. We would not hesitate to recommend Newtown Raine & Horne.

The team at Raine & Horne Newtown have been terrific and done a stellar job in selling my property. Through all their hard work they made what can be a very stressful and taxing process easy and straight forward with a fantastic result. I felt fully supported right throughout my time working toward the sale and they were with me every step of the way. Their excellent communication skills and thorough work ethic meant that I was able to relax and know that the work was being done by professionals. I fully recommend choosing Michael, Melissa and all the team at Raine & Horne Newtown for all real estate matters, and will certainly be using them again myself. It has been great working with you guys and particularly you Melissa. You are excellent at what you do and Michael is very lucky to have such great support for his excellent work. We should all be so lucky. Thanks again, and I am sure we will be working together again in the future”.

When looking to choose an agent to sell my parents property as executor to their wills, I wanted to find someone who I could actually trust and who would be honest with the advice and assessments being sought. Michael has all of those qualities in spades, as well as his accurate appraisal of the property, the market situation, the best recommended marketing campaign (without going over the top), and of course, his excellent communication throughout the campaign. I took a recommendation like the one above from a personal contact I had, and I have absolutely no hesitation in continuing such high praise recommendations regarding Michael’s ethical, professional and personable attributes.

We recently both bought a house and sold our apartment with Duncan and in both dealings found his approach and the outcome we achieved to be highly satisfying. Duncan was able to demystify the processes of both buying and selling through his excellent communication skills and refreshingly friendly and grounded manner in an industry that can be quite stressful to deal with. When selling our apartment he took the time to research the area and integrate his understanding into a highly successful marketing campaign. His many years of industry experience became obvious as we moved through the campaign and we saw how he interacted with the clients as individuals right the way up to and through the auction process. Duncan kept up a high level of communication and professionalism with us throughout the process and was able to be flexible and sensitive to our extremely busy schedules, helping us stay on top of what needed to be done and avoiding common pitfalls. We believe that that Duncan and his team were an integral part of our apartment reaching a price that was $140,000 over our set reserve and as importantly allowed us to complete the process in an assured, timely and relatively stress-free way.

Duncan has sold several properties for me in recent years and gained great results. He has kept me well informed all through the process of the prelisting and sales regarding styling, marketing and interested parties . Duncan's advice and my acting on it has helped greatly in achieving far better results for these sales. Thanks again Duncan for a job well done.

Firstly I would like to thank the whole team at Raine & Horne Newtown at the exceptional job they did to sell my house. From the first phone call I made advising I wanted to sell my house to the actual sale I was communicated with all the way with what was going on. The advise I was given at what was needed to get the best price for the sale was the best advise I could have got. Duncan did an exceptional job in the negotiation with the sale. The price I got for the sale of my house exceeded my expectations.

I found working with Duncan on the sale of our houses was very easy. I always felt that Duncan was totally on our side, which showed in the price we got. Duncan made sure that we were in control of the whole process, and referred all decision making directly to us, but managed all of the negotiations in a professional manner. I would recommend Duncan to anyone looking to sell their homes.

Duncan was insightful and supportive right from the outset. He advised on preparing my house for sale, it's presentation for open houses and he kept me well informed right throughout the campaign. Duncan worked with me on every detail to ensure we achieved the best result possible and he followed through on every single commitment he made to me. I have the utmost respect for his integrity. Selling is a stressful time for anyone but with Duncan's experience I was always in safe hands. I'm extremely happy with my sale result.

Duncan is a very personable person with great communication skills, keeping you well informed through all stages of the sales process. He has a great support team behind him that ensures all aspects of the sale process are taken care of. We found Duncan open and transparent in his dealings, providing excellent customer service and would not hesitate in using him again.

Excellent agent - highly recommended! We found Duncan Gordon to be an outstanding agent with excellent knowledge of the local market, great communication skills and a pleasant manner. He was proactive, clear in his advice and support, and provided regular verbal and written reports during the sale process. We felt we were in good hands, that he was fair and transparent, that we could trust him and he certainly achieved an excellent result for us in the sale of our property. His team was great too. We cannot recommend them highly enough.

My husband and I were hesitant to sell our house right from the get go. Adam and Duncan patiently took us through the entire process and answered all our questions. When we eventually hit the green light, the team were extremely efficient and had our home up on their website within days. They kept us regularly updated and were transparent with all buyer feedback. Would highly recommend the team at Raine and Horne Newtown for their professional and thorough services.

Duncan did an excellent job of selling the property - at a price well above expectations. I was kept well informed throughout the process and he was the right agent for the job.

Duncan was recommended by a family member in the industry. I valued Duncan's integrity and experience, and realistic approach. He never over-promised and managed my expectations well. His whole team were very professional and the communication (verbal and written) throughout the campaign was very thorough. Considering the uncertainty of selling a property at auction, I found the process very smooth and, for the most part, stress-free and this was largely due to the appointment of Duncan as my estate agent. I would definitely recommend him to anyone selling their home.

The service we received from Duncan and his team in the selling of our house in Alexandria was faultless. Due to us living out of the country, open and strong communication was crucial over the marketing period. Duncan far exceeded our expectations with comprehensive updates throughout the campaign. When it came to making the sale, Duncan's obvious effort, knowledge of the market and honest advice resulted in a sale that totally met our expectations. With no reservations, we recommend Duncan and his team to anyone looking to sell their property in this area.

We were satisfied with all our dealings with Duncan Gordon and his team from Raine and Horne Newtown. All matters were dealt with in a professional manner and we were supported with excellent communication throughout the process. The marketing was a great success with many interested buyers inspecting the property. The sale result at auction was most positive!

We recently engaged Duncan Gordon to sell our three-bedroom terrace house in Chippendale and couldn’t be happier with our choice. A thoroughly consummate professional, we found his advice, experience and communication skills to be invaluable assets during the lead-up and execution of our marketing campaign. Always enthusiastic, meticulous and conscientious, it’s no surprise we achieved an outstanding result on auction day.

We are very pleased to recommend Duncan Gordon. He has been very effective in the campaign to sell our property. He established strong and open communication from the start and was honest in his initial appraisal of the property's value. He kept us well informed. The sale was executed with respect for our wishes and his advice was very helpful. The outcome of the sale was very satisfactory and in line with our expectations and Duncan's predictions.

Duncan and his staff worked incredibly efficiently, thoroughly and professionally in the lead up to my unit going on the market (at short notice) and coordinated all necessary works that were required to get the unit ready for sale. They faced various challenges but overcame them all with the utmost professionalism and great results. I was very happy with the outcome and would recommend Duncan to anyone selling a property in Sydney.

Thank you for your recent work in selling my property. This is the 3rd property in the Newtown area that you have transacted on my behalf and once again it was smooth and seamless. Once again you attained the exact figure that you quoted to me that my property was worth and this was incredibly important for me being in a position of purchasing another property at the same time. I also want to thank you for your advice and consulting with me to assist and guide me through the purchase of my new property. While the new property wasn't purchased through you, having your knowledge and experience of the local market gave me great peace of mind to know that I was making the best decisions possible. When it is time to move on from this latest purchase rest assured I will be calling on you to make that sale for me once again.

I listed my apartment for sale as Sydney transitioned from a sellers to a buyers market. High volume of stock, drop in auction clearance rates and nervous buyers made the sale tricky. However, Duncan's experience proved invaluable. He revised our sales strategy as required and delivered a GREAT SALE PRICE. Duncan and his team made the entire process seamless, which included renovation, property styling, inspection and auction. I HIGHLY recommend Duncan at Raine & Horne Newtown.

Duncan recently sold my studio in Chippendale and achieved a price in excess of my expectations. The fantastic outcome is a result of the professional way Duncan approached the negotiations on auction today clearly demonstrating he had the confidence and trust of the buyers present. From the start, Duncan and the team at Raine & Horne did a great job preparing my property for sale from minor repairs to styling, each trade was well coordinated, prompt and professional allowing the property to go to market within a week of my decision to sell. Throughout the campaign, Duncan kept me informed of the interest in my property giving me peace of mind in what is otherwise a stressful process and allowing me to make informed decisions along the way. Matthew and the team at Raine & Horne also take care of my rental properties with the same professionalism..

I would like to say how impressed I am with Raine and Horne Newtown. I have held an investment property in Redfern for over 4 years. Lydia Moles looked after the tenancies and was easily contactable. Finding a tenant was never difficult and Lydia was always very proactive and professional with all her dealings/communication with me. Upon making a decision to sell the unit, Raine and Horne Newtown was my first choice. Duncan Gordon was extremely professional, honest and trustworthy and achieved a quick sale for a great price! His communication skills are excellent and I would recommend Raine and Horne Newtown to anyone who wishes to lease or sell a property – hassle free!

Duncan Gordon and his team have worked tirelessly to ensure the prompt sale of our property. We were kept informed every step of the process. He is knowledgeable, friendly, organised and very positive. We were more than happy with the services provided to us by Duncan.

Really impressed and pleased with Duncan’s approach and advice on the sale of our property. He knew the market well and gave us sound advice. Outcome achieved was excellent and done with a minimum of fuss or stress. From the start we knew strategy, approach to negotiation with sellers, timetable and costs involved to achieve a successful sale. Would definitely highly recommend Duncan and his team at R & H Newtown to prospective sellers.

Living overseas and having had tenants in the property for a couple of years, there was quite a bit of work to do to tidy the property up. Duncan co-ordinated all the tradesman and made sure the house was looking its best for auction day. Duncan kept me well informed of progress in the lead up to the sale. Most importantly, on auction day, he secured for me the price I was after. I would not hesitate to use Duncan and his team again.

Duncan and the team at Raine and Horne Newtown have made the sale of our inner city terrace a worry free and easy exercise. Duncan and the team provide a full package starting with consistent follow up of our expression of interest to sell without the hard sell. Then providing market intelligence, assisting and coordinating with the trades required to prepare the property for sale. Duncan laid out a clear strategy and provided regular follow up with phone contact and marketing reports. He is a communication specialist, reliable, available and easy to contact. He made us feel in control and didn’t put any pressure on us with our decision, a rare commodity amongst previous agent we have dealt with in the past. On the day we sold our property and I am sure this would not have happened without Duncan. We have purchased and now sold two properties with Raine and Horne Newtown. They are the best and Duncan is their best selling agent. Thanks to all the team.

When we bought our Newtown home in 2010, Duncan was the selling agent. As buyers, Duncan was proactive in bringing us in and getting us to the auction. He kept in touch and provided accurate answers to our many questions. Of course, on auction day, as agent for the vendors, he extracted every dollar he could from us. I forgive him for that (just!). By 2015, our family had outgrown our home and it was time for us to sell. We knew immediately that Duncan was the agent that we wanted to work with. He came to meet with us to plan a sale campaign together. At all times, he provided a great service with excellent communication. We were kept informed of customer sentiment during the open house inspections, and expectations for the sale price were refined accordingly. In the end, Duncan was sold our home prior to going to auction, for a price that represented the very top of our expectations. It was a great sale result and left us in a strong position for our subsequent new family home purchase. After paying a high purchase price through Duncan in 2010, we were very pleased that he was able to provide a counterbalance with a high sale price six years later! Of course, we have no hesitation in recommending Duncan to any of our friends wanting to sell a property.

Raine and Horne have managed our property under a rental situation for some time now. Duncan continued to show interest in the property albeit his role is more sales directed. Over time, Duncan fielded many enquiries from us concerning market movements and general sales information. When finally decided to proceed with a sale, Duncan proposed a sales campaign prior to Spring to take advantage of the current Sydney housing market fluctuation. Listing the property at the leading edge of the Spring season was to hopefully place our property ahead of the full Spring campaigns. With Duncan’s valuable experienced input we place are target sale price within the $900k. Complicating the advertising campaign were three main issues 1) the apartment lease being renewed, 2) historical issues with the apartment complex and 3) the campaign coincided with our long planned European holiday. 1)Duncan managed the tenants with consideration whilst still maintaining focus for the apartment best presentation to achieve the best sales return. 2)Due to construction issues associated with all apartments within the complex, additional levies applied for programmed works. Duncan managed this difficult situation with a very professional approach methodical approach. 3)Whilst we were on holidays Duncan kept us well informed. Duncan’s telephone calls and emails provided us with a high level of knowledge of the sale process. It was not unusual for Duncan to ring whilst we were visiting renowned sites such as the Louvre Museum in Paris. The apartment was extensively advertised. The issues of the higher levies proved a challenge for Duncan. However Duncan managed this situation in his stride and successfully attained a sale in our targeted price range. Well done! Throughout the sales process Duncan maintained a very polite, respectful and professional manner. We would recommend Duncan for any prospective Client. It is worth noting, we did not meet once with Duncan during the campaign or finalising the sale. This shows our confidence in Duncan. We thank you Duncan for your personal assistance.

Our experience with Raine and Horne Newtown over the last 2 years has been extremely positive, from our purchase of our investment property in September 2013 through to our sale of it in August 2015. Our rental property manager was Lydia Moles, who was at all times pleasant and efficient, and despite us living 700km away, we always felt in touch and well informed. We thoroughly enjoyed our experience as vendors, and feel we have learnt a great deal. The apartment was on the market within a week of the tenants vacating, looking very sleek and polished – with the professional styling, necessary repairs and maintenance having been coordinated and carried out quickly and efficiently. We were always kept well informed during the sales campaign, and feel preparation for auction day by Duncan and his team was professional, thorough and rigorous. We were delighted with the result on auction day, gaining a higher sale price than we had hoped for in spite of challenging auction conditions. A big thank you to Duncan and the rest of the Raine & Horne team for their outstanding service and dedication.

Thank you so much Duncan, you were fantastic throughout the whole process. Duncan guided us through from start to finish, kept us up to date with everything and ended up negotiating a sale well in excess of what we were expecting. If you are selling your house in this area you have to speak to Duncan – he took great care of us and legitimately cared about getting us the best price possible. Thank you again.

We were in communication with Duncan many months before we listed. He stuck with us, until we were ready. No hassles, just a good exchange of information. Honest, and solid in his delivery. A relaxed professional approach to achieving a maximum sale price. Fantastic to work with, thoroughly recommend.

Duncan recently sold our property at Alexandria and his knowledge of the local area and recent sales was outstanding. He shared this knowledge with us and was upfront and honest throughout the whole auction process. He gave us regular updates on interested parties and kept us "in the loop" at all times. On the day of the auction, Duncan made us feel at ease and with his help, the auction ran smoothly and a very satisfactory result was achieved. Thank you Duncan.

We were in communication with Duncan many months before we listed. He stuck with us, until we were ready. No hassles, just a good exchange of information. Honest, and solid in his delivery. A relaxed professional approach to achieving a maximum sale price. Fantastic to work with, thoroughly recommend.

The team at Raine and Horne provided great communication throughout, keeping us in the loop about market expectations and feedback during the lead up to auction. There was no pressure on us to follow a set plan of action, but rather advice on the best ways to achieve our goals. They provided advice and support in styling, presentation and campaign timings to achieve a maximized outcome. After meeting many of the staff, we found everyone to be very professional and friendly. Our sales result was on par with our expectations from initial consult, so all up we had a great experience and would recommend and use the team again for future property sales.

I’ve had a thoroughly good experience with Raine & Horne Newtown from start to finish. The professionalism and experience, and importantly, poise throughout the sale and negotiation process, demonstrated by Duncan Gordon and his sales team was excellent. Ultimately I couldn’t have imagined a better result. Communication throughout the campaign was great as I was always up to date with the developments. I received regular reports and was kept abreast of milestones such as contract requests and strata search purchases. Duncan’s recommendations were spot on, from how to present and advertise the property through to how to encourage people to make their best offers. Excellent stuff guys! Thanks.

We bought a property through Duncan and the Raine and Horne Newtown team a few months back and decided that they were the perfect team to assist with selling our existing property. Yes, of course I carry out my due diligence and approached another 2 real estate agencies in the area, but it was obvious that Duncan and the team were a lot more genuine and pocessed a lot more passion in what they do. We were guided through each step of the selling process and provided update after every house opening, as well as weekly updates on the marketing campaign. Our property was sold after 4 weeks with a very successful outcome. Thanks to Duncan and the team for a smooth and successful sale. Will definitely recommend you guys to family and friends.

I consulted Duncan 6 months before auction & he provided an honest opinion & realistic expectations for possible sale. There was absolutely no ‘hard sell’ & his information was provided in a balanced & professional manner. Once we decided to proceed, he promptly provided renovation & marketing options, all very clear & of significant value for money. His experience in the Inner Sydney area was obvious and he was happy to share this in optimising the marketing plan. Communication during the renovation & home dressing was second to none. With us living overseas, Duncan regularly emailed but also was available anytime if we had any concerns. He was realistic with the plan & initially recommended rolling the schedule by a week to ensure everything was top notch. Closer to the first open house, Duncan altered the plan as preparations were completed early & we were ready to go. During the marketing campaign, Duncan provided prompt & exhaustive analysis of every prospective buyer. The information he obtained was accurate, as I am sure the prospective buyers also appreciated his honest answers to any inquiry. I was very impressed that he established relationships with each prospective buyer & provided balanced feedback. Approaching the planned auction date, Duncan contacted us to advise of possible offers prior to auction that were positive but also realistic. Based on his advice I was happy to pursue this avenue & he achieved an amazing price in excess of what we expected. I have dealt with numerous agents over the years, and I can honestly say that the level of service, expertise & honesty we received from Duncan is over & above any other agent. I would recommend him without reservation. Great job Duncan!

Duncan Gordon is professional, accessible and trustworthy. He has impeccable knowledge of the market and very good contacts on the buy side. He has a great rapport with clients. I wouldn’t hesitate to buy or sell another property using Duncan as the agent.

Thanks to the team in helping selling our unit. We were extremely happy with the result and is a great relief for us. We were impressed how the unit looked with the styling and rental furniture and the campaign couldn’t have gone better. Thanks again

Duncan assisted me in the sale of my unit at Redfern. The service Duncan provided was very good in that he kept me updated at all times on the outcomes of the open house. He contacted me after every open house on the same day and provided an update two days later as well after following up with interested clients that visited during the open house. This kept me aware of the number of people interested in the unit and potentially how many showed an interest in being at the auction. The unit was occupied by tenants and based on Duncan’s previous experience he provided me with advice on how to manage the tenants so they would be cooperative during the open house sessions. I accepted the advice and it paid off well for me as the tenants were very co-operative during the whole time the unit was on sale and during the pre-settlement visit by the buyer. Duncan negotiated an appropriate price with the buyer and advised me on whether to proceed to auction based on his negotiations with interested clients. He was able to get me the price I was after and the unit was sold pre- auction. I found Duncan very professional, co-operative, open to my suggestions and provided me with good advice based on his vast experience in the business.

Duncan was very communicative during the sale of my property, I was updated after every open home and on a weekly basis with buyers and contract holders. I was really pleased with the outcome of the sale it exceeded even my expectations and I couldn’t be happier with the result. I would definitely recommend Duncan and his team to my friends and family. Well done and thanks so much!

Duncan Gordon recently sold my home in Chippendale. Selling a property is a stressful experience but from the outset I knew that I was in capable hands. Duncan’s professionalism, courtesy and knowledge of the area were immediately apparent. I feel confident that the market was thoroughly tested. The campaign was well designed and well executed – the quality of the photographs, floor plans, video and brochures were excellent. After each viewing Duncan provided prompt and regular updates on the open house sessions, which included a summary of comments people were making about the property. These comments were useful and they served to keep my expectations in check. I could not have been more pleased with the sales result, which exceeded my expectations. This result was achieved primarily through Duncan’s hard work which was supported by the wonderful team at Raine & Horne Newtown. I have already recommended Duncan to others and will continue to do so.

One word sums up Duncan Gordon in my opinion — professionalism. He was knowledgeable about property values in the area. Our house had its particular issues and Duncan was honest enough to give us a very open valuation. He advised us on ways we could add value to the property but accept with grace our decision to not follow all of his recommendations. He had the support of the agency’s tradesmen who went out of their way to give us quick, efficient service at a very reasonable price. He called after every open house to discuss the level of interest in the property. I liked the fact that he provided honest feedback, remaining positive but not exaggerating our sale prospects. The auction was very stressful for me but Duncan was very understanding and patient. I think Duncan did a great job and we were very happy with the price we achieved. Although Duncan must have been extremely busy, he never rushed us. He was always available, friendly, helpful, patient and good humoured. Thank you, Duncan for a job well done.

Duncan, I would like to take the opportunity to THANK YOU and your team for the help and support in the lead up to what was a very positive auction of our property at 30 Gowrie St, Newtown. Your communication throughout this entire experience was flawless. Your advice was absolutely spot on when it came to preparing and marketing the property. And your contacts in the building and styling side of things made this experience so much simpler for us. I am a naturally conservative and wary person, and to have formed a relationship where I absolutely trusted your advice and your intent without question, speaks volumes about your character as well as your professionalism. I have no hesitation in recommending you to anyone who is thinking about selling or buying, and have already sung your praises to a number of close friends and colleagues. These comments are echoed by my wife, and my young daughters, with whom you appropriately included in all conversations. Thank you so much, Duncan. Kind Regards

Simply, for me as a professional, it is always a pleasure to watch another professional in action; ethics, knowledge, planning, attention to detail with absolute accuracy, execution of the plan, success. Is there anything to improve? I would not know about it. My experience is 100% positive. We first met Duncan 15 months ago after quite a few months of trying to buy some property with other agents. Then we met Duncan and realised we were getting a completely different level of service, where he really listened to what we needed and found it for us. So as you can see, we know Duncan from both sides; Buyer’s and Vendor’s and we cannot but recommend him to everybody, who wants to have a good and stress free experience. Thank you Duncan and the whole team, don’t forget us we may be back for more!

Duncan your warm, professional, honest, attentive and no-nonsense approach was really appreciated over the entire process of selling our property. It took a lot of patience and persistence on your part, and you were always there following up on every detail, any queries and providing excellent feedback with a smile. We would have no hesitation in recommending you to anyone considering selling their home.

Now that the dust has settled on the sale of 2-4 Union Street Erskineville, I’d like to pass a few comments on our dealings with you and your staff. More than that, I have been scratching my head trying to think of suggestions as to where your team might improve and I am at a loss, so outstanding was your performance on our property. Here’s why: Above all, the entire experience for Denise and me was a relaxing and pleasant one – something that can only come from the knowledge that we were in good hands. Duncan, please feel free to show this email to any prospective client or to give them my contact details if they want to check up on you first hand. Best regards and many thanks again to you and your team.

Most of us only deal with property transactions a few times in our lives and expect it to be stressful. Duncan made the sales process easy for me. He made wise suggestions about timing (to avoid holiday periods and to line up with settlement on the purchase of another property) and preparing the property for sale – he recommended some simple changes that were inexpensive but I think made the property attractive to more buyers. He provided regular, comprehensive information on interested buyers. He also gave me the option when offers for the property intensified prior to auction to hold a last minute silent auction despite it being a real hassle for him to have to administer compared to a 15 minute auction process. This brought a great result that exceeded my expectations. However, the most important thing for me was to be able to deal with an agent I felt I could trust and who was honest the whole way through – something that many of us are sceptical of in real estate agents. I highly recommend Duncan’s services.

I would like to take this opportunity to thank you for the outstanding result that you achieved in selling my house. From the moment you took over as my managing agent the service that you provided me was first class. Not only did you achieve an outstanding result, the work that you undertook in selling my property including the organisation of painting (both inside and out), new carpets and furniture-styling, meant that I did not have to worry about a thing. I could go to work each day and come home to find something else had been completed. Your professionalism and the can do attitude, was exceptional. Throughout the entire sales process, you kept me informed and respected my wishes which I much appreciated. I would without hesitation recommend you to others wishing to sell a property in the inner west. Once again, thank you for all of your services and the outstanding sales result. Yours sincerely

The sale of the house in Edward Street was more than a transfer of a property for money it was an emotional and heartfelt end to a most glorious history, the home had been in our family for 140 years handed down through generations, with the death of my Aunt it ended. We interviewed several agents because this sale had to be done by someone who provided an honest, sincere and passionate approach in their service. Duncan supplied this and more. We were kept informed every step of the way, provided with constant feedback and advice, nurtured and cared for by all the staff at Raine and Horne Newtown. The reserve we had in mind was surpassed; the auction was swift vibrant and professional; the team that surrounded us cried with us at the fall of the hammer, comforted us and were simply incredible. We will be using Duncan again without a doubt, I highly recommend the service he provided and that of his whole team outstanding!